Terms That Actually Matter

By using Email to Doc, you're agreeing to these terms. They're written specifically for legal, medical, and real estate pros who need bulletproof security and compliance.

If these terms don't work for you or you can't meet the responsibilities outlined here, no hard feelings - but you should stop using the service.

Email to Doc turns your sensitive email files into bulletproof documents. Here's exactly what you get:

• Email conversion: Turn .eml and .msg files into court-ready PDFs with locked-down security
• Attachment handling: Extract and package email attachments safely
• Auto-delete security: Files vanish automatically with military-grade wiping
• Compliance formatting: Documents that make judges happy and auditors satisfied
• Processing certificates: Audit trails and documentation for your records
• Real support: Actual humans who understand security and compliance questions

Email to Doc meets these compliance standards (because your license depends on it):

Standard (Free): Basic security with 1-hour file retention and 25MB limits. Perfect for trying things out.

Heavy-Duty ($4.99/month):

• Process massive email archives (no size limits)
• Keep files up to 30 days for complex cases
• Advanced compliance features (digital signatures, timestamps)
• Skip the support queue when things get urgent
• Compliance reporting and audit trails
• Business Associate Agreement (BAA) for HIPAA compliance

All payments go through Stripe (same company that handles payments for millions of businesses worldwide). Your card info never touches our servers. Heavy-Duty subscriptions renew monthly unless you cancel (which you can do anytime).

As someone handling sensitive information, here's what you agree to do:

• Only upload files you own: Or have explicit permission to process
• Keep client confidentiality: Maintain professional privilege standards
• Use secure connections: Strong passwords and secure networks when accessing
• Stay compliant: Make sure your use complies with your professional standards and local regulations
• Use it legally: Only for legitimate professional purposes
• Report security incidents: Let us know immediately if something seems off
• Handle sensitive data properly: Classify and protect privileged information appropriately

Here's what you can count on for security:

• Nobody reads your emails: Zero-knowledge processing means human eyes never see your content
• Everything encrypted: AES-256 encryption for all data in transit and at rest
• Files actually disappear: Guaranteed deletion according to retention policies
• Bulletproof infrastructure: SOC 2 Type II compliant hosting environment
• Fast incident response: 24-hour notification for any security incidents
• Regular security checkups: Third-party security assessments to keep everything locked down

Uptime: The service maintains 99.9% uptime for Heavy-Duty users. Maintenance gets announced 24 hours ahead with minimal disruption.

Data security: While the security measures are solid, you're still responsible for securing your original files and access credentials.

Conversion accuracy: Advanced email parsing algorithms do their best to preserve formatting, but 100% accuracy isn't guaranteed for all email formats and attachments. Always double-check converted documents for accuracy.

File size limits: Standard users get 25MB total upload. Heavy-Duty users get significantly higher limits (500MB+) but subject to reasonable use policies.

Compliance responsibility: While the service meets compliance standards, you're responsible for ensuring your use complies with applicable professional standards and regulations in your area.

Professional liability insurance: Email to Doc maintains comprehensive professional liability insurance covering technology errors and omissions.

User indemnification: You agree to protect Email to Doc against claims arising from unauthorized use, violation of professional standards, or breach of confidentiality obligations.

Liability limits: Email to Doc's liability won't exceed the total amount you paid in the 12 months before the claim, except for willful misconduct or gross negligence.

Email to Doc maintains the highest standards of confidentiality:

• Attorney-client privilege: No waiver or compromise of privilege
• HIPAA compliance: Full compliance with healthcare privacy requirements
• Professional secrecy: Adherence to confidentiality standards
• Data minimization: Only collect what's needed for service delivery
• No third-party sharing: No sharing of data with unauthorized parties

For complete privacy details, check out the Privacy Promise.

You can leave anytime: Terminate your account through account settings. All data gets immediately scheduled for secure deletion.

Service termination: Accounts can be terminated for violations of professional standards, security breaches, or non-compliance with these terms. You'll get 30 days notice except for serious violations.

Data cleanup: All user data gets securely deleted according to the data retention policy. Deletion certificates are available for your records if needed.

Professional mediation first: Any disputes get addressed through professional mediation by qualified technology law mediators.

Arbitration if needed: If mediation fails, disputes get resolved through binding arbitration under the American Arbitration Association's Commercial Arbitration Rules.

Governing law: These terms are governed by Delaware law, without regard to conflict of law principles.